Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By dkaysky on 11/6/2018 at 12:57 AM.

Jarred was the person I worked with the longest. He was very friendly, courteous, helpful and professional. He worked hard to try to get me the best deal that stayed within my budget. He and JP stayed almost an hour past closing, because of an issue with my insurance, to get the deal through. Jarred personally. delivered the car to my home the next day and has followed up a couple of times since then to make sure everything was working okay and to see how I liked the car. He seemed very genuine and sincere unlike other sales people I've dealt with in the past. JP and Chelsy were also very professional, courteous and helpful. However, I spent very little time with them Jarred and JP gave me lots of advice related to the vehicle as well as financial advice for the future. All in all, I am very satisfied with the great service I experienced. The car drives like a dream too. I will definitely refer family and friends if I learn they are in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

pleased

By BPROLL on 11/5/2018 at 7:10 PM.

precise and informative. went beyond other dealership services to ensure that all recalls were installed. management was helpful and reception friendly. will be using the facility full time in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence and diligence!

By Tadpole1202 on 11/4/2018 at 12:15 PM.

Lincoln was outstanding and worked tirelessly to get me and my daughter into a car we were happy with and within our budget. His honesty and sincerity were greatly appreciated! Awesome car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy as pie

By Oooandie on 11/3/2018 at 3:51 PM.

Lincoln is a great dealer to work with because you can tell he loves his job and is truly dedicated to finding you the right car. I traded in my car and I think it took less than an hour. Best, easiest, quickest car-buying experience ever. Thanks, Lincoln!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good Sales Experience

By KEVIN.NEILL on 11/1/2018 at 12:31 PM.

Good sales experience. Majority of negotiations were done via phone. Did not pressure me to come in order to negotiate. Everything was agreed to over the phone. Turned out as planned. Sale was honest and to the point. The only time I was at the dealership was to pick up the car. To close the deal took around 30 min. which wasn't to bad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By Luke Moore on 10/31/2018 at 7:16 PM.

My experience at car town Kia wonderful no pressure and they were very honest and very straight forward and jarred was a great sales man as well. Looking forward to doing business with car town Kia in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and as speedy as could be expected!

By ddmwelch on 10/31/2018 at 5:44 PM.

This service center behaves as if they genuinely want you to have a pleasant experience. I have had dealings with some service personnel at other businesses that make you feel as if you are intruding upon their day. This is not the case at KIA. They seem to like the fact that you're there and give you as pleasant an experience as possible while you're there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Kia!!!

By KDIXON1994 on 10/31/2018 at 5:40 PM. Helped by Joshua Sullivan.

Josh was wonderful! I cried thinking I would be carless because I had so any obstacles one after the other while qualifying for a car but somehow he made it happen plus they gave me a credit building payment plan! Everyone adores my car, just not as much as me!!! Thank you so much Car Town Kia!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By klc on 10/31/2018 at 5:06 PM. Helped by Mike.

Needed a regular oil change, but a week prior to the appointment a few other issues came up. They were very flexible and were able to add in to the appointment. All was resolved with one non-essential part being ordered. I was very pleased with the service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great cars; great buying experience

By MARKPOLSTON on 10/30/2018 at 4:33 PM.

Fantastic experience buying a Kia Sorento. I was not rushed and got to take my time both browsing, looking at options and collecting my thoughts. Appreciated the coffee selection on a chilly, damp day. Lots of relevant inventory to choose from. Sales staff were engaging without being pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia service - good job

By IREMEMBERTHAT04 on 10/30/2018 at 3:17 PM. Helped by I don’t know the name of the ladies at the desk.

Taking my car in for an oil change is always easy at Cartown Kia! Customer service is always positive and efficient. The lounge is always clean, has snacks, internet and tv. The service is quick and I totally trust the techs to be fair and honest in their work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ball joints

By cvmazippy on 10/29/2018 at 1:12 PM.

Did a great job brought it in to fix back up sensors but had an annoying rattle found and fixed great job thanks Kia until next time

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

Express oil change

By FGRAVESJR on 10/26/2018 at 6:11 PM.

Brought in the Kia Sedona at 0845 and was done at 0911. That was quick service and do appreciate that. Keep up the good work of taken care of customer's. Mr.Graves

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By KYCHINADOLL on 10/26/2018 at 4:27 AM. Helped by Loni...don`t know last name.

"Professional and Very Courteous," Loni was very detailed in explaining how everything applied to the car, how to on devices that make the car run, and pricing of optional auto choices that we were interested in. Very Excellent in Customer Care!! All employees that we dealt with were very professional and courteous.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

prices

By KYREDS on 10/25/2018 at 7:07 PM.

I think that paying $50 for a oil change is way too high! I drive 1 hour & 45 minutes to get there then pay that! Needed brake pads in front & wiper blades they said but cant afford $160 for the brakes & 11 $ for the wiper blades! Lower prices would help alot

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional as always. Very courteous.

By BAPRATER on 10/24/2018 at 10:47 PM.

I was in and out in 30 minutes. The gentleman always opens my car door for me and my daughter. Think that's a nice touch! Love having a complementary coffee and donut while waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change/ check up

By PPBALLARD on 10/24/2018 at 1:07 AM. Helped by Don't know names.... don't hold up my positive review!!.

Very professional and quick service today and always. Nice waiting area for customers, too! I don't know individual names, sorry! I'll will write names down next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By JEREMY_JEWEL on 10/23/2018 at 3:20 PM.

Everyone there is awesome very helpful on anything you need they work on my car did a awesome job I Recommend anyone to them thank everyone at car town Kia

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Excellent Customer Service

By BRIAN.RICE on 10/22/2018 at 4:14 PM.

I'm disappointed that the VIP Status ($19.95 oil change to $29.95 or $36.95) was no longer available. But the customer service was excellent. I feel for the ladies up front that have to be the ones to tell customers that their oil change has significantly changed. They deserve a raise!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We've already recommended Kia to at least two persons

By jbraudis on 10/19/2018 at 7:21 PM.

The service in all areas was excellent and all Kia personnel were extremely helpful. We have recommended Kia to two friends already. We would buy from Kia again.

I would recommend this dealer.