Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a difference

By jwalle2000 on 12/24/2017 at 4:12 AM. Helped by Denver Eades.

I was looking for a 2018 Colorado ZR2. I used my bank's car buying service and was pointed to a dealer in Frankfurt and Rod Hatfield here in Lexington. I had hear nothing but negative feedback on that dealer but since my bank gave me a fixed price I decided to give the lady who called me a change. I showed up at Rod Hatfield and met the Lady and was immediately passed off to a standing salesman. Who them proceeded to minimize the lady and said he be right back he had to talk to his manager. He proceeded to go behind the glass and yuk it up with I assume his manager. I waited 5 to 10 minutes and walked out, blocked their phone calls and figured I was done with wanting a new truck. I had a 2015 Silverado LTZ and was getting the service done at Sutherland . The interactions were great and they had gone above and beyond to fix a few things that really didn't need to be and do it parts cost. I met with Denver and he was polite and respectful the whole time. He introduced me to the owner and aside from the finance guy Denver was the sole person I talked to. No, talking about payments, and the four square BS...just a straight deal, simple for both he and I. Its amazing what a difference in attitude and culture can make in the car buying process. Everything you read about the Lexington dealer is likely correct...I would recommend Sutherland if you don't mind a few miles...

I would recommend this dealer.